Refund Policy

At Vital Heaven LLC, customer satisfaction is our priority. We strive to provide the best products and services. However, if you are not completely satisfied with your purchase, this Refund Policy outlines the terms and conditions for refunds.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The product or service purchased is defective or damaged upon receipt.
• The wrong product or service was delivered.
• The product does not match the description provided on our website.
• Refund requests are made within 14 days of purchase or delivery.

Note: To be eligible for a refund, proof of purchase (e.g., receipt, order confirmation) is required.

2. Non-Refundable Items

Certain items or services may not be eligible for refunds, including but not limited to:

• Downloadable digital products once accessed or downloaded.
• Personalized or customized products.
• Gift cards or promotional items.
• Services that have already been fully delivered or utilized.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@vitalheavenllc.org or call us at +1 732 209 3512.
2. Provide your name, contact information, order number, and the reason for the refund request.
3. If applicable, include evidence of the issue (e.g., photos of the defective product).

Our team will review your request and respond within 5 business days.

4. Refund Approval

Once your refund request is approved:

• If applicable, the product must be returned to us in its original condition (unopened, unused, and with all original packaging).
• Refunds will be processed to the original payment method within 7–10 business days of approval.

5. Shipping Costs

• Customers are responsible for the shipping costs associated with returning items unless the refund is due to our error (e.g., wrong or defective item delivered).
• Original shipping charges are non-refundable unless the issue is our fault.

6. Late or Missing Refunds

If you have not received your refund after the specified processing time:

1. Check with your bank or payment provider, as refunds may take some time to appear.
2. If the issue persists, contact us at info@vitalheavenllc.org for assistance.

7. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

For questions or concerns about this Refund Policy, please contact us:

Vital Heaven LLC
Email: info@vitalheavenllc.org
Phone: +1 732 209 3512
Address: 2823 Sage Bluff Ave, Richmond, TX 77469, USA